What the Public Say

2014:

Brian McFadden & Vogue Williams - 2nd September 2014

“Brian and I loved everything about brook lodge the whole area was so quiet and peaceful and was the perfect getaway for the night! We spent the day in the hot tub and pool and then had the most gorgeous dinner at the strawberry tree. We will most definitely be going back but I think I may lose Brian to the golf course next time...”

2013:

Weekend Break- October 2013

Dear Joe,

Just a note to thank you very much for enhancing our stay at BrookLodge again last week. The upgraded room was perfect for my mum, my daughter and myself. We had the most amazing treatments in the spa Gintare was my therapist and gave me the best facial I have had in a long time and she informed me all about the wonderful new product range you have taken on. My daughter whose 21st birthday it was, had a fabulous massage with, I think her name was Natalia! After all that pampering we arrived in the Strawberry Tree for dinner to be greeted for a super dinner with superb service and attention to detail; there was a lovely card for my daughter signed by the staff which was a lovely personal touch. A lovely desert that we didn’t even order with candles was presented to her after her meal, she was thrilled and is quite the food connoisseur she was so impressed with all aspect of her food. All in all a wonderful stay from start to finish!

I thought I would share this with you as it is nice to compliment, not just to complain!

Regards

Linda

PS. Friends of ours were there with their children for the weekend and had nothing but good to say about their stay also. So please pass on to the staff our gratitude and compliments.

 

Weekend Break- September 2014

Dear Orlaith, Cora Ladies & Gents  

Hello to all in Reservations and Reception. Susan here. Just to say as always a very Big Thank You to you all for my fantastic stay again at BrookLodge. I had the most wonderful, relaxing time. I felt like I was yet again back at home. Such a welcome from everyone, beautiful room, with views of garden. Excellent food in the famous Strawberry tree.

Thank you also to Martin and William each morning at breakfast for taking such good care of me and bringing me coffee and lovely fun chats and friendly professional service. Always smiling and so wonderful to see again. Thank you to the ladies who took care of my bedroom and prepared it for Lesley and Mary coming down.

BrookLodge is a pure slice of heaven.  Everyone at some stage in their lives should so visit here. I guess going down since 2005 must so say something. There is nothing I would change down there. Professional, friendly, excellent customer service all round. Thank you to Joe himself for chatting with Mary and I and treating us to a jar on the house. I look forward to returning soon to a place where I feel so at home and welcomed.

Thanks to everyone, perhaps I did not have to mention all names but you all know how much I appreciate everything.

Oh yes thanks to Victor and David too.

Warmest Regards

Susan

Weekend Break- August 2013

Dear Team Brooklodge,

I wanted to say thanks to the magic weaver working in the spa on Monday evening, who relayed news of a 'birthday girl' to the La Taverna staff and made my mum's evening and birthday!  Her delight at the birthday candles, the spontaneous birthday song from the other guests made one 86year old very happy, and totally charmed.

It was special.

And all that after a delicious dinner, which we all enjoyed thoroughly.

Many thanks.

All the best,
Patricia

 

Birthday Celebration- July 2013

Hi Saoirse, Nicci and all the staff,
 
I would like to express my thanks to all the staff at the BrookLodge for a wonderful stay with you last night.  It exceeded our expectations.  My sister who was celebrating a special birthday thoroughly enjoyed her stay and treatment in the Spa, as we all did.
 
Our meal in the Italian restaurant also deserves a mention, yum ! yum!.  The breakfast this morning also yum! yum!.  The rooms were super and it was great that we were side by side.  Catherine was very pleased with her birthday card and this personal touch was very much appreciated.
 
We shall be back and are already planning a return visit.  We shall certainly be recommending the Brook Lodge to friends & acquaintances.
 
Many thanks once again on behalf of myself, Catherine, Bridget, Elaine, Eimear, Stephanie & Charlotte.
 
Kind Regards,
Sheila
 

Wedding Party- June 2013

We had our Fairytale Wedding at this wonderful hotel, and it has to be said that over the last 2 years, during the planning stages and up to the moment we left Brook Lodge, it was flawless from start to finish. The Wedding Team (Niamh, Esther and Sarah) are so calm and relaxed that you know everything will go to plan, and attention to detail is key. They even managed to source the best day of the summer with 25 degree sunshine. We spent the day before outside the pub, with guests enjoying the weather and fabulous food and wine. A full Momma's table on the eve of the wedding was so special, food was so different with big platters and to top it all, craic and live music before bed. Our suite was amazing as were all the rooms, breakfast top class. The boys enjoyed the wedding morning in the Hot Tub. The chapel was so beautifully decorated, as was Brook Hall for our reception. What can I say about the food, our guests are still talking about it. We had a singer to entertain us on the lawn before dinner, and the wedding team stage managed everything with such precision. Niamh you were amazing, as was Pawel in the dining room, and Niall in the Bar, made our night. It was the day dreams are made of, and so well priced for all we got. Cannot wait to get back for a sneaky break. Recently engaged, look no further for the idyllic venue with outstanding staff who delivers a very personal experience.

Integrated banc assurance group- May 2013

Hi Suzanne,

Everything went very well on our visit and all attendees were very happy with the accommodations and the venue itself. There were no complaints.

Thanks for all your help and especially to Carol on reception, Pawel, and all the staff involved in making our two-day session successful.

Kind regards,
Ruth

 

Wedding Party- April 2013

Dear Niamh,

Sorry it has taken us so long to write to thank you, but we are only just starting to exhale after all the buzz and excitement of the last month.

I hope you heard from Joe and Sarah how grateful we were for everything you and the weddings team did for us on the day, in the run up to the wedding and all over our wedding weekend.

Niamh, we are aware that you prepared for our wedding in your own personal time that is greatly appreciated by both of us. 

We both have very high expectations for everything, including our wedding, to the point where we felt we should lower them as it would be unfair to expect anyone to be able to deliver what our minds eye had envisaged.  Thank you for not only meeting our expectations, but actually exceeded them.  Your attention to detail and your knowledge of our wedding was so appreciated.

You set up everything as we expected, you were so in control and so on top of everything and the timings of the day that we felt guided and protected throughout the day. 

The food was out of this world and has received glowing praise from all of our family and friends. 

We would like to give a special mention to certain members of staff who stood out to us:

Joe; such a down to earth character but equally an incredibly professional manager 
The weddings team Niamh, Sarah, Esther, (and of course Gillian); for answering our numerous emails, and assuring us of how amazing you would make our day.
Conor; for being such a pleasant smiley gentleman and driving us around in the golf cart in the rain.
Pawel; for looking after us so well during the meal.
Niall; for taking good care of us later on and being a lot of fun
Also the Reception staff and the staff in the Italian restaurant who went out of their way to make us feel special.

You excel at what you do and we are so glad we had our wedding at BrookLodge; we will always treasure our memories of our wedding day.

Best Wishes
Sinead & Bryn

 

Project management and training services- April 2013

Hi Tara & Suzanne,

I just wanted to say thank you again for the quality of service that I received over the course of our stay with the BrookLodge Hotel. We appreciated the beautiful grounds and setting as well as the warmth and friendliness of your staff. In particular I must say thank you for my room, which has to be one of the most beautiful rooms I’ve stayed in!

Thank you again, I’m sure you will see us again either together or separately as many of my colleagues have mentioned that they will be returning (for pleasure, not work!) and I definitely will be back!

Kind Regards,

Cliona

 

World's largest photographic and imaging company- March 2013

Hi Suzanne and Tara,

I just wanted to drop you an email to say thanks so much for your hospitality at the Brook Lodge Hotel for our recent sales meeting.

The venue was absolutely perfect and the service was excellent.

A big thanks to Wendy, Manish and Pawel who were extremely helpful throughout and everything went according to plan from our end!

We thoroughly enjoyed the food and beverages and the beautiful surroundings.

All of my colleagues loved the venue so we are looking forward to seeing you there again soon!

Many thanks again!

Jackie

 

Weekend Break – March 2013

Dear staff,

I'm writing to you on behalf of my husband and myself to say huge thanks for a fantastic stay in your wonderful hotel last Thurs March 7th.From start to finish your staff were amazing. From the moment we arrived the staff were super-efficient and friendly, from front desk, to restaurant staff, to staff in the spa and breakfast staff. We ate that night in your infamous Strawberry Tree. The food exceeded all expectation. It was truly delicious.
Thank you all so much for going above and beyond. We will most certainly be singing your praise and highly recommending your establishment to all our friends and family. We can't thank you enough.

Warmest wishes,

Niamh and John O'Growney.

 

Weekend Break – February 2013

Hi Orlaith &  Ciara

Just an email with so much gratitude to you all for making my stay a fantastic one.

Thank you to you both for the lovely room I had. Thank you for taking the time to say a little hello to me and the coffee.

Big thanks to Michelle for the slice of humble apple pie and hug.

Big thank you to Lena each morning for minding me at Breakfast and encouraging words and smiles.

To Victor, Milan, Peter in the Waterside for giving me such wonderful service with smiles.

To Michael and staff in the Italian for the most wonderful welcome & fantastic Pizza-nicest one I have had in years, brought back to me the first time I dined there.

The pizza followed by sinful tiramisu. Yum 

Thank you to everyone in the Strawberry Tree -excellent service by the young man Martin-full of welcomes and smiles.

Everyone behind the scenes Chefs, Comis Chefs, Kps, and other young waiting staff to housekeeping.

The biggest thank you goes to you all.

Look forward on seeing everyone again soon.

Much love

A very grateful customer.

Susan

 

Weekend Break - January 2013

Hi Girls

Just wanted to say a massive thank you for dinner last night- everything was beyond expectations! Both service and food was impeccable and we were both suffering serious food hangovers this morning! Could you pass on our thanks to the chef and maître d’ I was a bit nervous about my dietary issues but they couldn’t have been more helpful and accommodating! Really looking forward to the wedding banquet now.

Shell

 

Wedding Party – January 2013

Hi Girls

hope you are all well and still working your magic on weddings in Macreddin. Check out our wedding featured on onefabday.com and with shots of Macreddin looking as stunning as always.
Thanks again for the help and attention with our wedding. We couldn't have been happier with the few days we spent at BrookLodge. It was truly the best time of our lives (so far) and that's thanks in no small part to all the wonderful team. We are still hearing back from our guests about the beautiful location and best ever food. Everybody had a ball and the memories bring Eoin and I great joy.
Anyway I hope you are all keeping well and thought you might like a look at the feature.

Thanks and Regards

Eve

2012:

40th Birthday Party – March 2012

Suzanne

Only back in work today and had fully intended on sending you an email today to say a BIG THANK YOU to yourself and all the team in The Brooklodge.

Firstly, myself and Shaun would like to say a huge thanks for the upgrade - our room was fantastic and a lovely extra bonus.

Secondly, Darren was brilliant on organising everything for the golf etc which meant that Shaun had absolutely no idea and got a fantastic surprise when myself and the rest of the crew met him off the golf course.

Your hotel is lovely - the hot tub, relaxation area and pool was such a welcome addition; particularly on Sunday Morning.   The meal was great.   I must apologise for how loud we were as a group though.   A Sing Song started in the restaurant and went on until the early hours in the bar.   The was alot of fun and laughter from our side and I just hope that the staff of the hotel didn't think it went too far. 

We have received numerous calls/texts over the last few days from friends to say they thoroughly enjoyed themselves.

Driving back on Sunday both Myself and Shaun had decided that we will definitely pay a visit again soon - just the two of us - as the Brooklodge is certainly a place for lovely walks, relaxation and great food. 

I've no doubt Darren will agree a great time was had by all and yourself and the crew of Brooklodge went a long way to ensure that.

Thank you again.

Kind regards

Sinead

 

Choral Society - February 2012

Dear Suzanne and Wendy

I just wanted to thank you both for all your help with the organisation of what was a very successful weekend.  Nothing but good reports from all who were there.  The room was absolutely ideal – couldn't have been better as we didn't disturb anyone.  The food was absolutely delicious and, as always, the rooms were so comfortable.  Such a treat to get away to Brooklodge.  Everyone wants to repeat the exercise some time so we may be back!

Thanks also to the two Managers on duty during the day/night on Saturday – they were lovely.  In fact, I have to say that about the Brooklodge, all the staff are so friendly and go out of their way to make you feel welcome.

I am looking forward to coming down on Thursday with my cousin who is over from the UK for our facials!  Total relaxation – I will be off duty at last!

Best wishes and thank you both again for being so lovely to deal with.

Sally


2011:

1st Year Anniversary – January 2011

To the management of Brooklodge.

I would just like to let you know what a fabulous time my husband andI had on our1st year anniversary down in your hotel.

Also I want to say a huge thank you to Valerie O'Toole who really looked after us and made our stay magical so thank you forthat.

We look forward to seeing you again some time soon.

Kind regards

Denise.

Wedding Party – January 2011

Dear Brooklodge Staff and management,

Both Sinead and I would like to wish you a great 2011 and thank you for making our wedding day so special and great.

Special thanks go to Orla and Ciara for their great organization and coordination of the wedding ceremony.

From having golf buggy transport for the Bride, always being on hand for everything, even small things like dividing our wedding cake, in short you have one of the best hospitality staff I have ever witnessed.

A huge thank you for making our special day so brilliant.

Kindest Regards,

Mark and Sinead.


2010:

Party Greene – December 2010

Dear Fiona & Orlaith,

I just wanted to drop you note to say a really big thank you to all the staff. I had a wonderful time on the 27th and the food, ambiance and staff were all exceptional. It was very kind of you to upgrade us to the junior suite – that made it very special for me.

Once again thank you to all, and have a lovely Christmas and happy New Year.

Kind regards,

Yvonne

 

Wedding Party – December 2010

Hi Eoin, 

My wife Joan & I, together with the newly married couple would like to thank you and your staff for making their wedding such a memorable occasion.

We would like to extend our special thanks to all your staff and colleagues and particularly Orla & Ciara, for all their hard work, careful attention, careful advice and good humour throughout.

A special mention to Orla, your colleagues and her team in the Big Day – for all their hard work and attention to details, and ensuring that the Day and Evening went fully according to plan.

Our guests – both from home here in Ireland and overseas were full of praise for the warmth and welcome on arrival, ensuring that their stay at The BrookLodge was both enjoyable and memorable.

We will certainly be back again as no doubt will some of our guests, to enjoy what is certainly:

The Magical Place which is BrookLodge and Macreddin Village.

Yours Sincerely,

Richard.

 

Weekend Break – November 2010

Good morning Orlaith

I just wanted to email you to thank you for your kindness in upgrading us to the bridal suite. We stayed with you on Saturday night and had such a relaxing weekend. It was so lovely to be back there again, and there was a lovely familiarity to coming into reception again, smelling the turf fires and seeing the two gorgeous retreivers panned out on the floor!

We were glad to see they were still goingstrong! We had a really delicious meal in the Strawberry Tree on Saturday night and then spent the day lounging in the Waterside yesterday before reluctantly going home!

Thank you again.

Kind regards

Roisin.

Weekend Break – November 2010

Dear Joe,

My husband and I stayed in your hotel on Saturday, 20th November. We had a wonderful time. The food and wine were delicious, the room was beautifully comfortable and every single member of staff we encountered was professional, courteous and friendly.

We would like to compliment you on one of your staff in particular, Michelle Foley who works in reception, who was on her way to work, rescued us from our stranded car in Aughrim and brought us to the hotel. if it haven’t been for her kindness we would not have had the great weekend we had in The BrookLoge.

We are recommending the hotel to all our family and friends and are looking forward to visiting again in the summer.

Warm regards,

Aoibheann.

 

National Charity Conference – November 2010

Hi Niamh,

Thank you for a wonderful stay in Brooklodge on Friday. We had a wonderful dinner on Friday night and the conference went very well on Saturday.

Thanks for all the organization.

Regards,

Naomi.

Large food Distribution Company – October 2010

Niamh,

Thank you for everything last week – it was greatly appreciated.

I would like to take this opportunity to thank you & Suzanne for all their help and support when I was arranging our Christmas conferences. The service was top class & nothing was a problem.

It’s been lovely to stay somewhere & be made feel so important, I look forward to staying with you soon again.

Thanks again girls.

Martina.

 

35th Wedding Anniversary – October 2011

Hi All,

Just to thank each and every member of staff for the wonderful stay my husband and myself had at your hotel last weekend 3rd/4th October. We were celebrating our 35th wedding anniversary and you all made it so special.

We loved room 64 and we will be back more frequently from now on. The food in the Strawberry Tree restaurant was superb and both the hotel and spa lived up to all the good comments I have always heard about the hotel here in the company I work with. I will gladly continue to send people to you and I cannot wait to return.

Best regards,

Marie.

Party Wall – October 2010

Hi, Niamh,

Just to say a big thank you to all who made our stay so wonderful at the week-end.

The food was excellent, the rooms excellent, but,
above all, the service and staff hit the high note, helpful, accommodating, and always a smile,

So, thank you all very much for a wonderful stay, and this praise is representative of over 20 people so please take a bow, and as that great thespian of modern times used to say " We’ll be back"

Best regards Frank.

One of the largest Drinks Company in the world – September 2010

Suzanne,

Friday was brilliant. Everyone had a great time, and your staff were excellent.The staff looked after us really really well. The gang here is still talking about it.

Regards,

Margaret.

Weekend Break – September 2010

Val,

I just want to send you a brief note, saying how much I appreciated everything that was done when we came to the Brooklodge to celebrate my birthday this Tuesday.

Highly enjoyable time! Thank you very much for making this short stay so memorable. I look back on the years I spent in Brooklodge with great affection and I’m honoured to still be remembered as one of your “friends and family”.

Val, big thank you for making us feel so welcome. Your untiring energy and warmth makes a big difference! I was really touched by the birthday card! Thanks a million. And, next time we’ll definitely play golf!

Many thanks to Manish for making Strawberry Tree experience so special. Excellent job! It still is my favourite restaurant and it wouldn’t be the same without Manish.

I would like to express appreciation to Wells Spa Team. It goes without saying: Ludo Sztacho's massages areoutstanding.Therapist and the legend!

In conclusion, please accept once again,my deep gratitudefor allthe hard work of Brooklodge Teamduring our stay.

Looking forward to see you soon!

Kind Regards, Julie

Weekend Break – August 2010

Hi Fiona,

I just wanted to send you a quick mail to say THANK YOU! We had the most amazing weekend in theBrooklodge - It is anamazing hotel. The staff are so friendly - Our room was out of this world!

The food, the gardens, organic rose wine.. Every aspect of the few days there were just amazing. My brother is booked to stay in October & hopefully we will be able to join them. So excited to go back - I now full understand why everyone was like "Oh your going to the brooklodge - Sooo lucky, it's amazing" ..

Thanks again.

Suzanne.

Weekend Break - August 2010

Hi Niamh,

I just wanted to say a quick thank you for all the help with the voucher. My sister and I had a lovely weekend down there and I will be definitely be making another booking to come back again soon!

I also just wanted to mention that the staff at the Wells Spa were fantastic, they were all so friendly and helpful and definitely a big credit to the hotel.

Once again, thanks for everything from both myself and Cathy.

Kind Regards,

Frances.

 

Wedding Party – August 2010

Hi everybody,

I wanted to say a big thank you to Evan, Joe, Orla, Ciara, Chefs, bar staff, cleaners, all the staff.You made our day so so special, we left everything up to you to arrange  our day for us, and WOW what can I say..It was amazing, everything the church, the room when we walked into for dinner was so beautiful, and the food was mouth watering, all my guests said that it was the best food they have ever eating at a wedding.

 From the time we arrived at BrookLodge we were greeted with smiling  faces, it was so nice to be surrounded by people that are happy at  their job, from the time we arrived to when we left everybody was so pleasant and couldn't be more accommodating.

I wish I could do it all over again, we loved the day, you made our  day so perfect and we can't thank you enough.

So Thank You, Thank You, Thank You, and keep doing what your doing,  your all fantastic at what you do.

 Lots of Love

Vivienne & Sam Campbell.

Wedding Party – August 2010

Hi all at Brooklodge,

We'd just like to thank all involved for a great wedding day!

All the guests commented on how lovely the venue itself was, how great the food was and how friendly the staff were. A big thanks to the waiting staff who were excellent, very professional, obliging &friendly. The food and service were both excellent.

The river room was decorated beautifully as was the rest of the venue. Everyone loved the deck outside as the sun come out later on!

We'd also like to thank the two guys behind the bar!I can't for the life of me remember their names but one was from New Zealand and I'm sure you probably know who the other was. They were so so friendly, really professional.... they knew what everyone wanted to drink before they even asked and had it on the counter for you! :) But guests did comment on how "sound" the bar staff were:) We had such a great night and we enjoyed every minute of our weekend stay at Brooklodge.

Also a great big thank youto Ciara, Orla & all the wedding teamwho helped to make our day so special. We would recommend the Brooklodge as a wedding venue to anyone.

We really had an absolute brilliant day we wish we could do it all again. So thanks to you all. Hope we haven't forgotten anyone!

Best wishes,

Grace & Ian.

Weekend Break – August 2010

Hi all,

Just to say myself and my husband have just returned from a night stay, dinner and treatments in the wells spa - this is our fourth time to visit Brooklodge, we first visited your hotel in December 2006 to celebrate our engagement and have been back three times since. Each time we hate to leave - your hotel, surroundings, spa and restaurant never disappoint and from the moment we enter the reception area we are "hooked".

Keep up the good work and don't change a thing!

Anne Marie & Paul.

 

Financial Institution Conference – July 2010

Dear Niamh,

I would just like to thank you and all your colleagues for the wonderful time we all had at BrookLodge. The professionalism, quality and attention to detail was excellent and I have received noting but glowing comments from the other staff members.

Thank you very much again for all the hard work and making my job so easy.

We very much look forward to a return visit.

Kind regards,

Leanda.

 

Wedding Party – July 2010

Dear Joe and Ciara,

Maeve and I would like to thank you and your teams for providing a memorable day on Saturday and for making us feel at home for the ensuing time with you in the hotel. Everything went so well on the day, and all our guests enjoyed the excellent meal.

With kind regards,

Niall O'Keefe

Weekend Break – July 2010

Dear Valerie

We would like to take this opportunity to thank you from the bottom of our hearts for a wonderful weekend. The attention that was given to us from the brooklodge staff including yourself was exemplary. The beautiful suite 67 was beyond our expectations. Thank you, we will be back.

Warm Regards,

Veronica & Pat

 

Fathers Day Lunch – June 2010

Dear Suzanne,

I'm just back from holidays today and I wanted to Thank You for organizing that table for me on Father's Day - very much appreciated. Our meal was so pleasant and relaxing.

Also, please thank Joe Kelly, he was very attentive and witty! - it was a pleasure to meet him.

I'm sure I'll be up to visit soon.

Kind regards,

Rachel.

 

Awards Night - June 2010

Hi Niamh & Suzanne,

Just wanted to thank you and all the staff at the Brooklodge Hotel for

all of the help and assistance with The Pure Mile Awards Night - I look

forward to returning again.

Best Regards

Ian

Corporate Entertainment - June 2010

Hi Eoin, Suzanne and Niamh,

How are you? I hope that you are keeping well and that you had a good weekend. I just wanted to say a bigthank you to you for all you did on Friday last. It was a fantastic evening and I can't say thank you enough.I am sorry that I didn't get this email to you sooner but I was up the walls yesterday. I apologise for the delay.

I have spoken to all the clients that attended on the evening and everyone commented on how they enjoyed the evening and how the hotel was fantastic was.Thank you once again on all you have done and let hope that we both will generate some vitalrevenues from this. No doubt we will.

Once again thank you for all you have done and if you have any questions in respect to anything please feel free to call me on the mobile.

Thanks again and talk to you soon.

With Best Regards,

Mark

Weekend Break - June 2010

Hi folks,

Just wanted to write you a quick email to say a big thank you for looking after my mom and her friend Yvonne. They have been staying with you the past two nights and have enjoyed it so much that they are staying an extra night tonight!

Ihad them call in tovisit methis morning and they had nothing but the highest praise for you all:loving the room,all the food so far (in Strawberry Tree, Armento and breakfast too!), their treatments in the Spaand they said that everyone(hotel, golf, restaurants, spa etc.) has been looking after them really well.

They are quite enchanted by the chickens all around the place and were thrilled to see some pheasants out on the golf course... they're still hoping to get out for a proper game and looking forward to tackling Paul McGinley's couse, but so far the rain hasn't permitted.

Thank you so much for making their stay so enjoyable and for being so accommodating. I had persuaded my Dad to get the voucher for the two night stay for a Christmas gift last year and really am delighted the stay has been such a success... a request has been put in for the same gift next year!

Hoping you are all well.

Leonie

 

Jackie - June 2010

Dear all,

Just a few lines to thank you for making our recent 'short' stay such a memorable one.
As I travel  on an on-going basis, and visit many Hotels I can say that I have quite a lot of experience regarding service and customer satisfaction and I can honestly say that Management must  work hard to ensure that every member of their staff is focused on the importance of this factor in the Brooklodge, as the overall standard is exceptional.  We could not fault one member in any area of the Hotel.  

Apart from the delights in the Strawberry Restaurant, the reception staff, the bar staff and generally everyone took the time to listen and cater for everyone's personal needs.  This is not something that is easily found in times like these however it is something that I, and Im sure all guests value and appreciate to no end.

As I explained before booking, we were celebrating my sisters' birthdays - one during the w/e which you kindly acknowledged to the great surprise of Grace, and another one which we didnt have the chance to celebrate as I was unable to be in Ireland last month on the day.  We certainly made the most of this wonderful weekend to catch up on sister issues and to take a trip down memory lane and reminisce about our childhood experiences.

All three of us found the overall experience at The Brooklodge, a most memorable one and certainly all of the organizing of childcare etc. was totally worthwhile.  We are now just asking ourselves the question that most of your guests must ask,  When can we return?

A big thank you to one and all for making this experience such a memorable one.
Furthermore congratulations to all there for your warm welcome.  As you know the Irish take pride in promoting 'an Irish welcome' to Tourists in our country, which is not easy to find nowadays but I can honestly say this was something that would make any Irish person like myself feel proud of.

With sincere thanks and best wishes,

Jackie.


A world leading fleet & vehicle management company – May 2010

Dear Suzanne and Niamh,

You outdone yourself ladies. Seriously, this event was just PERFECT ! Out of all the events we have hosted I have to say it was flawless. Everything was just more than perfect. The Reception check in was just a joy a pleasure, we had a fabulous lady show us the Conference Suite, she was amazingly welcoming and so so helpful, cannot remember her name… just lovely. Then the meeting itself had some IT issues for connecting the laptop and we got assistance immediately and it was perfect, he knew what he was doing got thing running in a few minutes and it was seamless. Seriously, could not be happier.

My room, Oh, I nearly died when I seen my room. I was just absolutely so surprised and in heaven there. It was so nice of you to arrange that and it was a lovely surprise. I had a tough week last week and it was so nice to end my week in Brook Lodge in the perfect surroundings in a room that was so luxurious. Thank you.

The Dinner was just amazing. The food was so delicious that it was one of the best dinners I have ever attended, the room was so perfect for our group that it made the dinner so amazing and so cosy and we did not have to worry about disturbing any other dinner guest being down the back of the restaurant, it was more than perfect.

The Breakfast on Saturday was another amazing experience. It was perfect. Every bit of food there is just so incredible that it just makes you want to stay.. I seriously did not want to leave. I fell in love with Brook Lodge and the dogs...they are the cutest...cutest addition to the hotel. They were outside together on Saturday when we were leaving and they are just adorable.

I want to go back again...I am going to find out today about the golfers and how they got on but I am sure they loved every moment. It was a lovely too so I am sure it was amazing.

Well Ladies, I can only say you are both so helpful, it was such a pleasure to work with you both and I really enjoyed speaking to you both and the laughs we had to along the way. Last year we went to Bellinter House for our Spring Event and even though it was nice I have to say it paled in comparison to Brook Lodge....I love Brook Lodge so much. Just love it. Its the most amazing place. I will recommend it to all I know...:)

Oh, yes....apologies, forgot to say when I checked out Saturday, another lovely girl at Reception. She asked was everything ok...she was so friendly and lovely... and of course the wait staff on Friday were so courteous, the head waiter made himself known to me and he checked over the dietary needs and he was wonderful.

Cheers and well done to you ladies.

Maria.

 

Party McGrath – March – 2010

Suzanne,

Just a big thanks to you & your staff at the Hotel for all the attention and help provided to our guests on Friday/Saturday last.

Please convey our gratitude to all of the staff concerned.

Many Thanks,

The McGrath Family.

Party O’Sullivan – February 2010

Hi Suzanne,

A quick note to say many thanks for all your help last week!

The children loved it & the interconnecting rooms were fantastic!

The entire event was great & everyone (especially the birthday boy!) had a super night. The food and service was first class.

Please pass on our thanks to everyone for a superb stay.

Regards

Paul.

 

Choral Society – February 2010

Dear Suzanne and Wendy

I just wanted to thank you both for all your help with the organisation of what was a very successful weekend.  Nothing but good reports from all who were there.  The room was absolutely ideal – couldn't have been better as we didn't disturb anyone.  The food was absolutely delicious and, as always, the rooms were so comfortable.  Such a treat to get away to Brooklodge.  Everyone wants to repeat the exercise some time so we may be back!

Thanks also to the two Managers on duty during the day/night on Saturday – they were lovely.  In fact, I have to say that about the Brooklodge, all the staff are so friendly and go out of their way to make you feel welcome.

I am looking forward to coming down on Thursday with my cousin who is over from the UK for our facials!  Total relaxation – I will be off duty at last!

Best wishes and thank you both again for being so lovely to deal with.

Sally

Party O’Meara – February 2010

Good morning to you all at The Brooklodge.

9 of us stayed with you on Sat night 27th Feb and I'd just like to say a big thank you for your fantastic service. From your reception to your restaurant and bar staff we were made very welcome and really enjoyed the night. You have a great balance of customer service without the fuss that makes for a very relaxed atmosphere.

You're people are great. Look after them

Thanks again.

We'll be back.

Fergus

 

Party McCulloch – February 2010

My husband and I had a wonderful overnight stay with you last Thursday and we just wanted to compliment you on every single member of staff encountered by us - they were all cheerful and helpful and made us feel as if we were very welcome.

Well done!  We will be back!

Val & Ian.

 

Party Collins (Retirement Party) – February 2010

Dear Suzanne,

You are now officially a friend! The weekend was a total success and Brooklodge blew all my guests away with its charm, food and facilities.

From my own perspective it was brilliant and a hugely memorable event.

So please accept my warmest thanks and relay them to all your wonderful staff.

I look forward to my next visit already.

Best wishes, Paddy.

 

Party Stapleton - 40th Birthday Party – February 2010

Hi Niamh

Just to let you know that the 40th went great. Venue was ideal and plenty of food.

Thanks for all your help....

Catherine.

 

Party Ginnelly (25th Wedding Anniversary) – February 2010

To all the crew.

You talked the Talk, and by god….You walked the walk.

Many thanks Ivan and Yvonne.

 

Lancaster Christening Party – February 2010

Hi Niamh,

Just wanted to thank you for all your help organising for Sunday. We were really happy with everything, all went great. Everyone loved the venue- and especially the food! We will definitely be back.

Thanks again - and to Jo & Ewa on the day.

Best regards,
Celine.

 

One of the largest confectionary companies in the world - January 2010

Hi Niamh,

Hope you are well and enjoyed your break.

Just a quick mail to thank you and all the staff for your tremendous work and friendly manner during our stay. We had a great time and will definitely be back.

Have a great week.

Best Regards, Elaine.

 

Couples Break – January 2010

To Whom It May Concern:

I am very acutely aware that it is very often that people complain when they are not happy, and rare that appreciation is given when everything exceeds expectations. Myself and my partner stayed in your hotel last weekend, 8th to 10th January, and I have to say, it was the most perfect weekend one could imagine. From the moment we arrived, the reservations staff were so welcoming and friendly, we immediately felt relaxed. We were sent a heater upto our room without requesting one, we got to sample home made brew in the bar along with the delicious vegetable crisps, were wined and dinner in the fabulous Strawberry Tree restaurant....the list goes on.

I have to say, however, that quite literally every member of staff is an asset and it really does feel that they would do anything for you. They are so professional yet extremely friendly. We were even served two cups of water while we were in the Thermal Suite by a member of the maintenance staff. It's a different league to normal hotels, and I will be sure to recommend the hotel to my friends and colleagues in future.

With much appreciation for a truly memorable weekend.

Regards, Therese.


2009:

Party Doyle – November 2009

Good Afternoon Niamh & Nicci,

Just wanted to send you a quick email to say thanks so much for our stay at Brooke Lodge on Tuesday night.

We had such a lovely time over all - the treatments in the Spa were amazing & the upgrade to a Suite was such a treat...THANK YOU!

Loved the out-door Hot Tub, Ludo's massage was great, Breakfast was Yum, grounds surrounding the Hotel are so scenic!

I will definitely be recommending you to all my friends & colleagues.

See you again soon,

Lisa Doyle.

 

Party Morrison – November 2009

Hi Suzanne,

Hope your well.

We all had a fantastic time down in Brooklodge at the weekend. Nobody wanted to leave!

The staff was so helpful, the rooms were comfortable, treatments werestunning and dinner was fabulous.

Everyone had a great time, thanks for checking in with me.

Thanks, Cathy.

 

Wedding Party – November 2009

Hi Ciara,

Myself and Aaron just wanted to thank yourself and Ger for all your help and patience over the past year. We had a fabulous day and our guests really enjoyed themselves. Everyone complimented the food, the function room and the bedrooms.

Thanks a mill for everything

Michelle & Aaron

 

Party Harrington – November 2009

Hi Niamh,

I would just like to thank you for organising a wonderful weekend in BrookLodge. The weekend was a great success and everyone really enjoyed their stay. The "Momma's Table" dinner was a wonderful idea and the spa/horse-riding activities went very well.

We will all be recommending a stay in BrookLodge to our friends and family.

Kind regards, Clodagh

Wedding Party – November 2009

Hi Ger,

Now that we are back from honeymoon and unfortunately, settling back into work, I just wanted to drop you a note to thank you and acknowledge all the work you did in making our day so super and special. We loved every minute of it as did all our guests. Brooklodge is really the prefect wedding location, I can't wait to get back down for a visit in hopefully the not so distant future.

Thanks, Liz 

 

Lynda Hamilton – November 2009

Orlaith,

Just to let you know we had a wonderful time at the Brooklodge, enjoyed it immensely and will certainly go again.

The treatments were wonderful

Thank you for all your help in organising our stay.

Kind Regards, Lynda

 

Ian Farrell – November 2009

Hi Niamh,

I just wanted to express how thankful Claire and I were for the Surprise Upgrade toBedroom Suitefor the weekend!

We had a very relaxing weekend indeed and will return and also recommend to others.

I appreciate your kind gesture and also the excellent facilities at Brook Lodge.

The suite topped off a great weekend and the Spa is very nice indeed.

I'm looking forward to returning in just 4 weeks time with the work party and enjoying the facilities some more.

Many thanks for your kindgenerosity, it was very much appreciated.

Kind regards, Ian

Party Fitzpatrick – October 2009

Dear Niamh and Suzanne,

I write this on behalf of all my family and their partners as everyone of them wanted to express their thanks to every staff member of Brooklodge.

From the moment I inquired about the weekend, to when we all arrived, right to the end the experience was second to none.

It’s very obvious that communication is key for the hotel which is fantastic as you can have the best products or the best rooms but the experience is a hundred times better when the team are as outstanding as you all are.

We enjoyed good craic in the pub, a fabulous meal at La Taverna Armento (again the wait staff were great) and amazing treatments in the spa. Everyone loved their rooms (especially me, thanks for the upgrade) and didn’t want to leave. If we can ask you both to share our thanks with each and every one of the team and tell them that we look forward to meeting them again very soon.

Go raibh mile maith agat.

Siobhán

One of the largest food manufactures in Ireland. October - 2009

Hi Valerie,

I wish to thank the Brooklodge & Wells Spa for looking after our American guests so well last week. They certainly enjoyed their visit and our Big Table dinner at the Strawberry Tree was very enjoyable. Thanks again for all your help.

Regards Frank

 

Energy supply Company – September 2009

Hi Suzanne,

Thank you so much for such a wonderful day last Friday. Everyone told me that they had enjoyed their day immensely and all are hoping to return to BrookLodge again soon. On hindsight, I think we should has stayed for dinner, as a some of the crew told me the Macreddin buzz they were enjoying so much, dissipated a bit on the bus journey back to town. We’ll know better next time.

I certainly had a great day myself and thank you so much for organising the Facial – I felt like a new man leaving there on Friday. Mind you Ludo must take a large portion of the credit for that also.

Can you please pass on my thanks to Joe and Therese also.

I hope to round up a few friends and get back down myself as soon as possible, so I will give you a shout when I have things arranged.

Thanks again Suzanne.

Regards,John.  

 

Michelle Raythorn – September 2009

Orlaith,

I just wanted to say a quick Thank You to you for all your help inarranging our recent visit to your hotel.Myself and my sisters had a fabulous time, we thoroughlyenjoyed our treatments, the relaxation, the foodand our room we all really felt like wegot away from it all and were able to unwind and enjoy ourselves.

We have already told our other halves what we want for this Christmas - so for now it's back to reality but hopefully we will get the chance togetback to see you again soon.

Regards, Michelle

Dolores and Dermot Byrne – September 2009

Orlaith,
I would just like to say on behalf of my husband and myself many thanks to all at BrookLodge for a very relaxing couple of days, earlier this week.

From the moment we arrived on Monday afternoon, the lovely receptionist looked after us so well.We found all the staffso helpful and friendly. This was our second time staying in BrookLodge, but friends and family have also stayed on many occasions.

Regards, Dolores and Dermot.

Pharmaceutical Company – September 2009

Dear Niamh & Suzanne,

I hope you are both keeping well.

My apologies for the very late email to you both but I haven't forgotten you even though all this time has passed.

I would like to thank you both sincerely for all your help & support in organising the 4 day conference in September. We had a wonderful time in Brooklodge. Everybody was raving about the place during our time there & still to this day.

As you know the majority of the staff had an intense 4 days. The feedback after the conference was that the lovely environment & relaxed atmosphere created by Brooklodge staff allowed them to unwind when they eventually had some down time. And what can I say about the food - It was beautiful! Everything from the breakfast to the 'big table' went down an absolute treat.

So ladies thank you so much for making my job easy. You will see me again soon along with many others who said they would definitely be back.

Warm regards, Vourneen.

 

Accounting Company – September 2009

Dear Niamh,

Thank you very much for an excellent stay with you. Everyone had a fantastic time; they were all so delighted to have been treated so well. They all said that they didn't want to leave.

I think that we will certainly return next year, so I'm sure you will be hearing from me again.

Many thanks to all your team.

Kind regards, Anne

Golf Society – September 2009

Hi Niamh,

I’m only back at my desk today as I think the wisest move I made was taking yesterday off too.

The golf course was in fabulous condition; everyone raved about it and could not wait to play it on the Monday, although that was on Sunday evening. Slightly different opinion on Monday morning!!!!!!!

The food, well what can I say only “outstanding”. I have eaten in some very fine establishments before but was completely taken by storm. Once again, not one complaint.

The rooms were spot on, although unfortunately, I did not spend much time in it!!!!!

Overall, a superb few days and night stay was had by all.

Thank you very much and to Manish in the Strawberry Tree and all the staff at Brooklodge and Daniel in the Pro shop was a life saver.

Kindest regards, Anthony.

Jenny & Tim Dickson – September 2009

Hi All,

Just wanted to let you know, myself and my husband Tim stayed with you on Friday night (18th September) to celebrate our 1st anniversary having had our wedding reception there in the Brooklodge on 11th September 2008.  I have to admit I was chancing my arm asking on the booking form if you could make it a bit more special for us as it was our anniversary.  We were absolutely delighted to find we had been upgraded to a suite, there was champagne and fruit waiting for us upon our arrival with a card signed by all the staff.  When we had dinner in the Strawberry Tree restaurant later on, there was a dessert with candles and Happy Anniversary written on it.  The staff was all wishing us a happy anniversary too.  We felt like VIP's and really thoroughly enjoyed our time there, as we did last year for our wedding too.

So I just wanted to write and say a very sincere thank you from us both and to let you all know that your efforts were very much appreciated. 

Looking forward to coming back for our 2nd anniversary. 

Thanks again, Jenny & Tim Dickson

 

Aspects of Ireland – September 2009

Hi Niamh,

Many thanks for all your help with this group. They enjoyed their stay very much.

I hope we have an opportunity to work together again soon.

Kind regards, Helen

 

Pharmaceutical Company – September 2009

Dear Suzanne

Thank you for your email. We enjoyed our stay very much. All the delicious food we had and everybody was very friendly. I heard from many of my colleges they like to come back for a holiday. I enjoyed very much my nice room - thank you!

Warm regards from Switzerland, Christine

Daire Dillon – September 2009

Hi Suzanne,

Thank you so much for a wonderful stay in Brooklodge on Saturday night. The room was fabulous, the food even better and the staff a delight. I had a great opportunity to have a nose around the facilities and re familiarize myself. I thoroughly enjoyed my stay.

Many thanks, Dáir

 

Party Ryder – September 2009

Suzanne,

Just a quick word to thank you and everyone at BrookLodge for a fantastic birthday experience.  We really enjoyed ourselves and the room upgrade was a lovely surprise - much appreciated!

Kind Regards, Una

 

Christine Ellis – August 2009

Just a quick note of thanks for the wonderful experience we had on the "I want it all" package. Myself and my husband thoroughly enjoyed our stay and will definitely be back.

Thanks to all the staff, especially Elaine & Edel who managed the booking so well.

Thanks & Kind Regards,

Christine Ellis

 

Party Redmond – July 2009

Hi Niamh,

Everything went extremely well and I was utterly satisfied at the room, the arrangement in the restaurant, and the food and wine that was served. It was a great night. Thanks very much for helping to make it all happen.

Cheers, Tony

 

Energy Supply Company – September 2009

Hi Suzanne,

Just a note to say thanks a mil for all your help in organizing our day at Brooklodge on Friday.

It was great … everyone enjoyed it and the events of the day went really smooth.

The horse riding was great; I had a lovely quiet horse called Monica. And, my massage and facial were heaven.

Will defo be making a trip back to Brooklodge in the near future.

Thanks again for all your help … it was lovely to meet you!!!

Best wishes …

Trish

 

Philip & Lis Cotter

Hi,

Delighted to hear of your Georgina Campbell award - so much deserved.

We discovered the Brooklodge last January and have stayed with you twice this

year and will back again soon.  The Brooklodge is an absolute haven of peace

and quiet and soooo comfortable.  Congrats again on the award.

Philip and Lis Cotter

 

Alan Tuffery

Hi,

Having stayed at BrookLodge recently, I was not at all surprised by the award. I have never stayed in such a well-run hotel with a wonderful air of calm throughout.

We enjoyed our treatments and the whole atmosphere.

Congratulations to all of you.

Best wishes,

Alan Tuffery

 

Mary & Ben Kelly

Hi,

Weare really looking forward to visitingour favourite place in Co. Wicklow again - we've been awayfar too long!
You must all be feeling pretty chuffedand we must add our heartiest congratulations to the manyyou have already received!
We did of course sample the magic of Brooklodge and we just need to sort out datesto arrange our next visit for some time in November.
Until then, best wishes to everyone!

Kindest regards,

Mary and Ben Kelly

 

Cakemagic Wedding Cake Team

Hi,

Congratulations on your award in The Georgina Campbell 2010 guide delighted for you all we stayed there in July, our first outing away with our 2 month old baby boy Matthew since he was born and found both the food and accommodation really great and relaxing even the weather was bad we still had a good time.

Congrats again from all the Cakemagic Wedding Cake team here in Cavan

Regards Regina

 

Paddy Butler – (Golf Society) – July 2009

Hi Niamh,

Just wanted to thank yourself and Suzanne for all the help with our group. Everything went as planned, great food, great surroundings, and first class service. We won’t mention the weather as there are some things even you can’t control. Everyone was most impressed with the hotel and golf course, so thanks again for making me look good.

Regards, Paddy.

 

Anne Somerfield – July 2009

Dear Orlaith, Edel,

A quick note to thank you for organising my group last Friday night. Everyone really enjoyed themselves and all were most impressed with The BrookLodge. The rooms were lovely, especially the suite. The spa was super, treatments, pool and even some hot sunshine so we could use the loungers out side! We had a very nice meal in La Taverna Armento and full marks to the Staff there who looked after us so well.

Please pass on my thanks to the general manager and to all involved.

Kind Regards,

Anne Somerfield.

 

Julie-Ann Haugh – July 2009

Hi Orlaith,

Many thanks for organising everything so perfectly last Saturday. We all had a ball and look forward to an excuse to do it again soon! The food was delicious and our rooms were so comfortable.

Also, please pass on my thanks to Joe and Evan.

Renewed thanks and best wishes,

Julie-Ann.

 

Miles and Karen O’Reilly – Wedding July 2009

Hi Valerie,

I am not sure I will ever come down from the high of the wedding, it was just such a fabulous day and I can’t thank everyone enough in The BrookLodge for making it such a special day. I am already planning a return visit for our 6 month anniversary..!!

I look forward to being at the hotel again soon.

Best Wishes, Karen.

 

Conor and Michelle Geoghegan – July 2009

Hi Niamh,

Just a quick note to say thank you very much to you and all your staff for the way they looked after us on Sunday last.

There were plenty of people there who had been to the BrookLodge previously and also many that hadn’t and they all unanimously praised the food and the service!

So once again thank you and keep up the good work.

All the best,

Conor & Michelle.

 

Tony Shortt – July 2009

Hi All,

Our experience at The BrookLodge was the most relaxing we have ever had worldwide. Also, your staff are the most professional we have ever seen, well done.

Talk soon,

Tony.

 

Synge Summer School – June 2009

Hi Niamh,

Our group all thoroughly enjoyed staying at The Brook Lodge hotel, and many of them told me that they intend to return with family and friends as soon as possible.

It’s a great place to use as a base for exploring Wicklow, and staff are very knowledgeable about the locality and very helpful when it came to providing information, booking taxis, and so on. The hotel itself is a pleasure to stay in. The food was extraordinarily well prepared and always very tasty. Each of the restaurants has its own atmosphere, but all are very relaxing. Spa facilities are first rate, and the grounds make a great setting. Rooms are extremely comfortable and very well equipped – when I needed to work, I could access the hotel’s WIFI and make use of the in-room PC, and when I wanted to relax, there was a CD player, flat screen TV, and a terrific selection of DVDs available from reception. Although I was at the hotel for business, I alsobrought my wife and young child with me. We were made to feel very welcome in all parts of the hotel, and at all times. I have no hesitation whatsoever about recommending the Brook Lodge to anyone – for business or pleasure.

Thanks again,

Patrick.

 

James & Carol Shortt – May 2009

Many thanks to all The BrookLodge on 30th May for making our celebration so very special. We look forward to staying with you again.

James & Carol Shortt.

 

Tom Harpur (Golf Society) – May 2009

Hi Niamh,

We all had a great weekend.

Feedback from the group was all very positive.

Thanks again to you and the team at Brooklodge.

Regards - Tom

 

Barbara Emmerson (Big Birthday!) – May 2009

Niamh,

Many thanks to you and all the Brooklodge team for the weekend.

Everyone was 'wowed' by the big table and thoroughly enjoyed the fantastic food and ambiance - it went like clockwork thanks to the great team at Brooklodge.

I've never been to anything before where everyone was on such a high after the occasion, with not even the slightest gripe from the guests - but maybe that suggests we should go to Brooklodge more often - and not just to see Lorna and have her sell us loads from the shop, and eat at the bar.

(One of the guests is a chef from a fairly well known UK country house - he was well impressed, and couldn't fault anything. My niece did a paper for her degree on The Strawberry Tree, and really appreciated being able to sample the food).

Well done and thanks,

Barbara

 

Darina Hyland (Golf Society)- May 2009

Hi Niamh,

Just a little word of thanks for a great overnight we spent in Brooklodge everything went very well including the weather I have no doubt you will be seeing us there again in the future.

 Thank you

Darina Hyland

Oldfield golfing society

Emma & James Kiernan - Wedding – April 2009

Hi Ciara & Ger,

I just wanted to email you to thank you both for all your hard work and efforts to help in the build up and on the day of our wedding.

We had an absolute ball and loved every minute of it!

All our guests commented on how fantastic the venue was, the food, the room etc.

Even though it rained, you wouldn't even know it in our photos. It's the perfect location for any weather.

And the Saturday night, the BBQ in Actons was just brilliant! The poor barmen probably didn't know what hit them!

It was great to have the run of the place.

I wish you both well and best of luck in the future.

Can you tell the managers that took over in the evening that we send our appreciation too please?

Take care,

Emma & James Kiernan.

 

Michael Kelly – April 2009

Hi,

Just a note to thank all of your staff for helping make this weekend so wonderful for us both. Everyone including the housekeeping personnel, the bar, restaurant and lounge staff and reservations/front desk people, were fantastic. Highlights included the mezzanine suite, the thermal spa and the packed lunch for picnic.

Hope to be back soon!

Best

Michael Kelly

 

Grey Swans Golf Society – April 2009

Dear Niamh and team.

Many thanks on behalf of the Grey swans golf society for looking after us so well last week when we visited for the night of 29th April.

 We thoroughly enjoyed the meal, ambience and the spa. The golf was great too despite the weather. Overall, everything went very smoothly and there were no complaints, which is great considering there were 21 women!!

We will recommend you to our friends.

Thanks again

Aoife Stokes

Grey Swans

 

Mundipharma – April 2009

Dear Suzanne and Niamh

A short note to thank you both, and indeed all your colleagues, for taking such good care of our group during our recent company event in Brooklodge.

As expected, the surroundings, rooms, food and ambience were superb. What raised it all well above our expectations were the friendliness and flexibility of your people, they genuinely could not have been more welcoming or helpful. This is true from my first meeting with your selves to the last moment at check-out.

All our staff left Brooklodge promising to return and raving about the delights of the Strawberry Tree.

Well done and many thanks to all involved

Best regards

Bernard

 

Mitsubishi Electric – April 2009

Hi Suzanne

Sorry I didn’t get a chance to mail you to say thanks for looking after us last week.

The day was a great success, the venue was excellent and a big thanks to all the staff that were very attentive.

Sorry to have missed you.

Best regards and hope to see you again soon

Ciaran

 

Julie Carroll – April 2009

Hi Ger and Orla,

Mother-of-the bride, Julie here, on behalf of the families of Emma and James, saying a big thank you to you and all concerned, for a most wonderful day on 24 April, it was truly magical, everything went so well, delicious food, presentation, very pleasant friendly service, such a gorgeous venue. Everyone had a most memorable day or should I say weekend - the young people took over the place at BBQ next day. Once again, many thanks - we can’t wait to go back!

Best wishes,

Julie Carroll.

 

Conor Sheahan – March 2009

Dear Joe,

It has taken me about a week to recover (properly) from my 3 day 40th and I wanted to drop you a quick note to say thank you. I guess the time has helped me recover from the bill as well!!

Joking aside, I am really grateful for the fantastic way the entire event went off. Firstly Suzanne and Niamh were just great to deal with, professional, patient, responsive and fun, a great mix. They were a huge help right from the first phone call / meeting to all the last details (including telling me to have the Rugby in the right place!!).

The food (and in particular the fabulous Big table Banquet), the overall atmosphere, the Spa, the staff (the very understanding and late serving staff – with particular respect to Niall and Andrew) and the Golf course (in particular the back 9) were just world class – truly fantastic.

I would recommend the Brooklodge to anyone for any event and I think the other 104 happy punters from my 40th Banquet agree – the guests were just blown away and there were (in addition to my good-self!) some high maintenance / well travelled punters in attendance.

I wish you well for a challenging 2009 but if you keep doing what your doing in Brooklodge you will continue to be hugely successful.

Thanks Again

Yours Sincerely

Conor Sheahan

 

Annmarie Fitzgerald – March 2009

To whom it may concern,

We stayed with you over St Patrick’s weekend. I had planned to fill in a feedback form but it did not give me the scope to say what I wanted to say.

In short I just wanted to compliment you on a fantastic service. We used all aspects of your services and all were great. We brought our 11 month baby who was ten months at the time with us for the weekend and I was a bit apprehensive as I had stayed with you a number of years before. However I could not single out any member of staff who wasn’t helpful in some shape or form.

I cook everything from scratch for my daughter and your staff couldn’t have been more helpful in accommodating her dietary requirements.

To be honest it was more than just that, the whole experience was wonderful.

Best regards

Annmarie

Sharon Mills – March 2009

Dear Ger, Orla,

I am so sorry it has taken this long to write and thank you both for all you did for my wedding. I don’t know where the time has gone. Anyway, I’m sure that if I was anything to go by, then you both must be dealing with very highly strung and demanding (not to mention emotional!) brides and grooms on a daily basis. You both handle it extremely well and are a credit to the hotel.

Your patience and understanding really did make things easier for both myself and Dave. On the day, Orla you were fantastic and the attention to detail and indeed to both myself and Dave was outstanding. Nothing seemed too much trouble and I have no doubt

that everything ran smoothly because of all the hard work and organization that you both put in to making my wedding day stressfree!

Thank you once again and I look forward to staying at the Brooklodge again!

Kindest regards.

Sharon.

 

Jodi Doherty - February 2009

Just wanted to thank you and the staff for a great weekend. The hotel and service are a credit to you all. You can expect to see us again.  

Many thanks,  

Jodi.

 

2008:

Andrea Kavanagh - November 2008

Dear Sir/Madam

Myself and my husband stayed in Brook Lodge on Saturday night (8th November) and I just wanted to ask you to please compliment your staff on the excellent job they are doing.  I have stayed in many hotels and as part of my job I have organised Executive events in various venues around the country and I found the general attitude of the Brook Lodge staff to be second to none.  Everyone we met had a cheery greeting for us, from the accommodation staff we met in the corridors to the truly excellent restaurant staff.  Our visit was to celebrate my birthday and we had a number of guests for dinner and their only complaint was that they had left it too late to book and couldn't stay the night.

The restaurant staff were lovely, friendly, cheerful, and professional as were the staff in the spa area who made us most welcome despite the fact that we had forgotten to book time in their pool area.  The food was fabulous too.  I have a variety of food intolerances and often find I end up having to eat boring food to avoid illness but during my stay with you there was very little on the menu I couldn't eat and I was able to eat food that I really enjoyed. Thank you very much to you and your staff for a lovely birthday weekend. I'm hoping to get back to Brook Lodge again soon, hopefully for more than one night!

Regards,

Andrea Kavangh

 

Denise Ceannt - October 2008

Hi
Myself and my husband were in Brooklodge this weekend for our 1st anniversary. We had the most amazing wedding in Brooklodge this day last year and I just wanted to send a big thanks for the very special treatment we got this weekend. First of all we were totally blown away by the fab suite that we were upgraded to, it really was such a treat and then the Happy anniversary dessert with candles that we got in the strawberry tree was such a nice surprise and to top it all off the wine was on the house. We felt totally spoilt and really appreciated the gestures.

I just wanted to pass on a special thanks to Ger McCabe who I'm pretty sure had something to do with the special treatment we received and also to Dusan in the Strawberry tree who always seems to remember us every time we visit and goes out of his way to make us feel welcome.

There is no doubt that Brooklodge was the best wedding venue we could have wished for and an amazing location for our anniversary celebration. I look forward to many more anniversaries to come in this amazing hotel. It's no surprise that Brooklodge has the fantastic reputation it has with so many fantastic people working there.

Many thanks and best wishes
Denise

 

Good Morning Cora, Orla, Suzanne & all at BrookLodge

Sincere congratulations on winning the AA Hotel of the Year Award for 2008/2009. When I heard it on the news last night, I thought how well deserved is that award. Having had one wedding there this year, invited to attend another wedding in January 09 together with all our company seminars we have run this year, we are certainly in agreement with Conor Faughnan’s speech when he said you have created a unique experience in Macreddin, where we all feel you excel in quality, warmth, design and food all encompassed in a fantastic ambience. I hope you will all celebrate for your part in achieving this very prestigious award.

With kind regards.

M.Hickey

 

Christie - October 2008

Hello Jennifer and Therese

I just wanted to say a massive thank you to you both for making my event this week such a huge success. We all had a great time – the conference, hotel, restaurant and spa facilities were all fabulous and I’ve never had an event run so smoothly. I have had such positive feedback from everyone that attended. Thanks to you and your teams for making it such a success. Kind regards and hope to see you again soon.

Christie

Hi Suzanne

Our Financial Group thoroughly enjoyed the corporate team building event hosted at Brook Lodge recently in conjunction with Ireland Xtreme. Thank you to your staff for a most enjoyable few days, everyone was very relaxed and had a great time’

Kind regards

 

Jenny - September 2008

Hi,

I just wanted to thank you all for a great day & night yesterday. As usual everything was perfect, the food, the hospitality, spa treatments and the lovely rooms! Many thanks again for all your help with everything and we hope to return very soon!!

Thanks

Jenny

 

Justin Contry - February 2008

I'd like to both thank and compliment all the staff of Brook Lodge for a truly fantastic weekend. With a 2 1/2 year old at home my wife and I were looking for a relaxing weekend and BrookLodge more than delivered on its promise to provide just that. We ate in both restaurants, La Taverna Armento on the 1st night which was perfect for a late arrival, fresh good food. Having spent the next day using the Spa we settled into one of the finest meals I have ever had, in the Strawberry Tree, the taste of the organic / wild food was out of this world. My huge thanks to all at BrookLodge and well done on creating a very relaxing ambiance. Until next time... "  

Best regards,

Justin

 

Mary Jane Trimble, 23rd February 2008

Hello,

I recently (Saturday 23rd February) stayed in your hotel for one night and had dinner in the Strawberry Tree restaurant together with two friends.

I am a Coeliac and so eating out can be tricky.  I find it a bit awkward explaining what I can and can’t eat and often feel like I am being difficult customer.  I want to thank all the staff for being so patient and helpful to me regarding the foods that I could eat, they really went out of their way to be helpful.

We had a lovely stay in the hotel, our rooms were fabulous, lunch in the bar was great, and our dinner was fantastic.  We particularly enjoyed the Jazz on Saturday evening.  I think we might end up making it an annual event!

Thanks again

Mary Jane Trimble

 

Yvonne Kinsella, 15th February 2008

Hi Aisling,

Yvonne here from Seoige & O’ Shea on RTE. I just have to say a HUGE!!!! Thanks for last night. My husband has never had a massage before and he was on another planet this morning! The food and service was unbelievable. We normally go to Shanahans on the Green for dinner on a special occasions but I have to say the restaurant at BrookLodge is just the best yet! We cannot wait to spend another couple of nights at the hotel. We were both so impressed and I am going to tell everyone about it! It ’ s just beautiful and we loved it I am so grateful to you !

As I said cannot wait to do it again for a little longer.

Thank you so much Aisling.

Yvonne